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Information Technology > IT Management

Browse through our extensive list of free IT Management white papers, downloads and podcasts to find the titles that best match your skills; Simply complete the application form and submit it. All are absolutely free to professionals who qualify.

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The Phishing Breakthrough Point Utilizing security awareness training and phishing security tests can be a useful and effective tool to..
Get Complete Business Process Visibility in 30 Days You can't fix what you can't measure. That's why achieving total visibility into your..
How to Deal with Stealthier Phishing and Malware Attacks Learn key IT Security best practices like how users can be mobilized as your first..
Cut Your IT Backlog by 50% in Minutes Download this webinar to learn how you can reduce your IT backlog by 50% in just 30 minutes, while..
How to Transform Employee Worst Practices Into Enterprise Best Practices Prevent your worst data breach nightmare with New School Security..
6 Steps to an Effective Performance Monitoring Strategy Download this white paper to learn about six steps your organization can take to..
10 Myths About Moving to the Cloud What does it mean to “move to the cloud”?..
Why Fast-Growing Companies Leave Quickbooks and Adopt Cloud Financials For many businesses, QuickBooks is a good accounting system when..
The Essentials of the Cloud - Includes the Free Demystifying The Cloud eBook Download this kit to learn everything you need to know about..
Sustainable Compliance: How to Align Compliance, Security and Business Goals This white paper examines some of the challenges that modern..
Essential IT Management Resources for Spring 2016 Download this kit to learn everything you need to know about IT Management...
5 Proof Points the Internet of Things is Impacting in 2015 Download this white paper to learn about the impacts the Internet of Things (IoT)..
The Untapped IT Strategy: Unleashing Citizen Development With the hard hitting figures and frameworks presented in this webinar, you'll be..
The Essentials of CTO's - March 2016 Exclusive Kit Download this kit to learn everything you need to know about technology...
Secure Shadow IT with aPaaS In order to strike a necessary balance between IT control and business-driven efforts, many IT leaders are..
How to Avoid System Pitfalls that Restrict Business Growth This white paper covers the types of ineffciencies caused by running disparate..
Unlocking Hard-to-Reach Data with No-Code Integration In this recorded webinar, you'll discover how business professionals can easily and..
The Digital Transformation of Pharmaceutical and Biotech Manufacturing This ARC white paper discusses how manufacturers need to undergo a..
Automated Configuration Management: Why it Matters and How to Get Started Are you spending more time fighting fires than adding..
How to Get ITIL Done Discusses common hazards, ITIL as best practices, and what you need to know about implementing ITIL and making it a..
The Total Economic Impact™ of Office 365 Want to better understand the financial impact Office 365 could have on your organization? In..
E-Discovery Custodian Interview Template During the beginning of e-discovery it's imperative to ask relevant custodians the right questions..
Office 365 Enterprise Guided Tour Take a guided tour of Office 365...
Maximizing IT Investment with aPaaS: Lessons from Innovative Technology Leaders With the best practices presented in this webinar, you'll be..
5 Biggest CIO Communications Problems, Solved Teams need to be enabled with cutting-edge communications solutions in order to drive business..
How Fleet Telematics Systems Are Helping Businesses Monitor Their Fleet's Status At a simple level, telematics may involve using GPS to..
SQL Antipatterns: Avoiding the Pitfalls of Database Programming Bill Karwin has helped thousands of people write better SQL and build..
Bringing Dexterity to IT Complexity: What's Helping or Hindering IT Tech Professionals (A $199 Value) This report represents insights from..
Sarbanes-Oxley Simplified Learn how to remove weakness in asset and inventory control required by SOX...
Microsoft Excel 2013-- Quick Reference Guide This Microsoft Excel 2013 Quick Reference provides shortcuts, tips, and tricks for the..
Desktop Virtualization: The SMB's Answer to Office Productivity For small and medium sized companies that have limited budgets and IT staff,..
Salary & Skills Roundup for Today's IT Professional This exclusive kit will teach you how to make more money in your career as an IT..
Proactive IT Monitoring Protecting Business Value Through Operational Excellence..
Security and Control: The Smarter Approach to Malware and Compliance Learn how your organization can benefit from a more integrated,..
Security Solutions: The CyberAngel® with Wi-Trac 4.0 Learn how the right technology can provide Real-Time Security, Tracking and Recovery..
SaaS Economics: The Safe Bet is No Longer the Smart Bet Learn how to reduce IT maintenance and infrastructure costs with a SaaS ITSM..
Monitoring and Managing Distributed Retail Locations Managing the IT systems and networks that connect the multiple offices and stores found..
Improving Customer Support and Help Desk Efficiencies Read this white paper to understand the problem with relying solely on self-service..
Symantec DLP for Tablets: An Intelligent Security Decision DLP solutions designed specifically for tablets and other tablets may provide the..
Monitor Application Performance in Virtualized and Cloud Environments Worried about application performance in the cloud?..
Build the Path to Better Profits: Implementing ERP Technology Successfully Nine steps to easier ERP implementations and profits for small..
Four Steps to Developing a Service Management Strategy for Midsized Business Discusses the progression of businesses from small to midsize..
Spazio File Audit & Control: Definition & Benefits Learn how senior managers and executives are exploring ways to reducing complexity of..
Best Practices for Researching and Purchasing a Barcode Inventory System This buyer's guide is for businesses looking to purchase an..
Master's Guide to E-Discovery E-Book E-Discovery is a complex, niche area of the law that relies on collaboration and coordination between..
Onshore vs. Offshore: Choosing the Best Call Center Service for Your Business Much has been made over the value of Call Center Outsourcing,..
Why Software as a Service Makes Sense in a Slow Economy Learn how a hosted model reduces the need for capital and makes spend more..
The Executive Buyer's Guide to Project Portfolio Management The Innotas Executive Buyer's Guide provides you with a concise overview of..
Understand Your Digital Audience Across Delivery Platforms Accelerate innovation with insights to user behavior across multi-platform..
Wisdom of Crowds™ Business Intelligence Market Study®, 2012 This analyst report provides a wealth of information and analysis - offering..
Essential Guide to Disaster Recovery in System i (AS/400) and AIX environments Create the framework for a DR plan for your IT systems...
5 Signs It's Time to Change Your Change Management Solution Is your ALM Solution Keeping up with Today's fast-paced world?..
Performance Management Without Biases Today's organizations require a best-of-breed performance management platform...
Make Support Social: Turn Customer Engagement into Customer Success This paper for Customer Service Professionals examines trends in social..
Tuning for SAP DevOps? Don't Throw Out Working Processes With Rev-Trac SAP change control software, you can retain your key 3rd party apps...
Taking the "Entitlement" Out of Enterprise Software Learn about lower cost models and new maintenance options to help reassess your IT..
Banking IT Systems Management: Challenges and Solutions Learn how financial institutions can proactively monitor and manage their IT..
Implementing CIFS: The Common Internet File System The first developer's guide to Microsoft®'s Internet/Intranet file sharing standard..
HPOV vs. GroundWork Monitor Enterprise How serious is your organization about saving money?..
The Cisco Smart Business Roadmap: Solutions to Address Today's Business Challenges and Move Your Business Toward Optimal Performance SMBs:..
Complying with Financial Services Regulations Through Information Availability Learn how protecting the increasingly complex and vital IT..
7 Vital Ways HR Services Can Contribute To Your Bottom Line Just how much more efficient can a professional HR service make your business?..
Should You Invest in GRC Tools? Learn the advantages of using GRC solutions for your business...
APM Comparison IT Performance management is a hot button in organizations large and small...
How to Design & Manage a Strategic Outsourcing Program and Avoid Common Mistakes Software vendors: Discover how to effectively make..
High-Tech and Telecom Customer Service and Support: Knowledge Management is NOT an Add-on! This paper for high-tech customer service..
How Is IT Handling The New Pressure To Perform? This 10-minute survey looks to uncover the new requirements of IT. As a thank you,..
Satech Rodlan Upgrades its IT Services with NTRadmin to Support an Increasingly Mobile Client Base With new offices and customers to support..
Move Forward With Cloud and Mobile, Securely Learn a new approach to security solutions...
The MSP Guide to Higher Growth Part 1: Market Evolution and What It Means for MSPs...
Three Important Reasons for Privileged Access Management and One Surprising Benefit In this white paper Enterprise Management Associates..
Microsoft Excel 2003 -- Free Quick Reference Card This Microsoft Excel 2003 Reference Card provides shortcuts, tips, and tricks for the..
IT Automation for IT DecisionMakers IT professionals, learn how to use automation to optimize your organization's service desk...
6 Questions For a Prospective Cloud Service Provider Develop a strategy for how to select the right vendor for your business...
The Ultimate Guide to Small Business Financial Management A much-needed weapon in your small business' arsenal...
The Invisible Threat: Interference and Wireless LANs Discusses the threat that interference represents, and how spectrum assurance tools can..
Go Beyond APM with Real-Time IT Operations Analytics Operations teams stand at the intersection of IT and the business. As a result, ..
Allstate Getting Much More from Its IT Services with ServiceNow Cloud-Based IT Service Management Solution The Allstate Corporation..
Delivering Enterprise Value with Service Management IDC's analysis of ServiceNow customers using the company's suite of cloud-based service..
MSP Pricing Survey Findings How Leading MSPs Achieve Higher Growth...
How Employee Movements Cause Major E-Discovery Risk In e-discovery Inadvertent data deletion often occurs because it's difficult to track..
Guide to Social IT Basics Learn why socially enabled support inevitably leads to enhanced IT productivity and efficiency as well as more..
Document Process Management: The Case for an Integrated Lifecycle Approach How outsourcing DPM maximizes the utility of documents as..
Silver Peak's VXOA: A Foundation for Universal WAN Optimization It is a new era - with new leaders - in WAN Optimization. The drivers are..
5 Strategies for Email Data Loss Prevention The average employee sends and receives about 110 emails each day or 29,000 emails per year...
Eliminate Hassles and Get it Done Now with Low-Cost Payroll Services Globalization has afforded great opportunities for companies who take..
A Buyer's Guide for Hosted Exchange Email Before you make a decision, be sure to consider your risk -- including downtime, migration,..
Tackling the Top 3 IT Service Management Challenges You know more than anyone that managing the IT service desk is a challenging job--and..
Metrics That Matter in SAP Change Control Facts and data that matter the most for measuring the ROI of an SAP Change Control Implementation...
IT GRC Turning Operational Risks into Returns Learn how to turn your company's IT GRC processes into strategic assets...
High-Tech and Telecom Customer Service and Support: Knowledge Management is NOT an Add-on! This white paper for high-tech customer service..
Get 2x ROI from Your Apps In this webinar you will learn how to manage the widening gap between IT investment and backlog demands by using..
The Keys to the Office: Metro Bank Secures Office 365 for Mobile Employees Metro Bank ramps up employee productivity and collaboration with..
The Data Quality Imperative in Governance, Risk and Compliance Organizations pay a significant price as a result of poor quality data. What..
Optimize IT Performance & Availability: Four Steps to Establish Effective IT Management Baselines More than ever before, your company's..
E-Discovery Survival Guide: Best Practices for Finding Responsive Data Learn how to gather responsive data and overcome common e-discovery..
Outsourcing Web Projects: 6 Steps to a Smarter Business - Free Preview! Learn the fundamentals of finding, selecting, engaging, managing,..
Staying One Step Ahead with Synthetic Performance Monitoring Learn why it's essential that businesses measure application response times..
The Retrospective Handbook A guide for agile teams...
MDM and BYOD - The 8 Key Factors To Your Projects Success If you are currently in a Mobile Device Management or Bring Your Own Device..
EMA Report: Optimizing Cloud for Visibility and Performance with ADDM Complex hybrid environments can make it difficult to track..
Boost IT Visibility & Value with Service Catalog Many CIOs are being pressured to demonstrate IT value...
The Definitive Guide to Outsourcing Mobile App Development Companies today are using mobile apps to serve customers in new ways, create..
Leveraging In-house eDiscovery Technology for Protecting Data Privacy, Enabling IP Protection, and Controlling Sensitive Data This paper..
Accessing and Selecting Business Management Software Transitioning accounting functions to a new software package is tricky, this guide will..
101 Design Ingredients to Solve Big Tech Problems Tough technology and business challenges face you at every stage of a project...
Hosted Security for Small and Medium-Sized Businesses Learn how SMBs can get enterprise-level benefits by using a hosted security service..
Selection Criteria for Remote Support Tools Find out 10 critical selection criteria to use when evaluating remote support platforms, and..
Stretching the Software Budget with Enterprise License Optimization Learn what ELO is and how you can use it to maximize your dollars...
The Ideal Security Patch Process - an ITIL-based, Best Practices White Paper Would you know what the ideal patch process looks like?..
The Growing Importance of E-Discovery on Your Business Explores the challenges e-discovery presents to IT departments, and guidelines for..
Build a 'Super Highway' for Continuous SAP Change Delivery Create a custom ‘multi-lane’ approach using specified rules of the..
The 3 Pillars of IT Service Management Excellence You know more than anyone that managing the IT service desk is a challenging job - and one..
Advanced Core Operating System (ACOS): Experience the Performance A10 Networks' Advanced Core Operating System (ACOS) platform was built..
ITIL for the Midsized Business SMBs experience challenges inherently different than large enterprises. Core ITIL best practices can improve..
Cost of Inaction: Taking Enterprise Quality Management Digital While nearly all executives acknowledge that quality is at the core of most..
E-Discovery Action Plan: Checklists, Guides and Tips to Help Optimize Your E-Discovery Process Learn the best way to keep your legal team..
Smart Selling Tools for Inside Sales 2.0 Attention inside sales and sales managers—it's about time you made your way out of the..
7 Reasons Why DevOps and IT Managers Love the Rocket ALM Hub Are you challenged by multiplatform development, deploying to the right..
Electronic Lab Notebook Speeds Drug Discovery Find out how Millennium's ELN empowers chemists and biologists...
Key Considerations When Selecting a User Management Platform Solution Discover how the key to online success today is acquiring more users,..
Powering Transformation: The IT Revolution is Now Now is the time for IT to get ahead of the curve and embrace this shift...
Uncover the Truth About Hybrid Clouds It's time to debunk the myths about hybrid cloud bandwidth and reliability...
Solving the Password Management Paradox: Defining the Problem and Reviewing the Four Best-Known Solutions Discover how to solve the need for..
NexGen Hybrid Flash Array Comparison Guide Looking for the right Flash Array for you? Tired of all data being treated the same but want to..
Box Boosts Customer Satisfaction with Dev/Ops Collaboration Box uses Splunk to improve its insight into service performance and application..
StoredIQ's Flagship eDiscovery for SharePoint Taneja Group analyst, Christine Taylor, discusses how the StoredIQ Information Intelligence..
Connecting Business and IT Goals with Closed Loop Client Management Learn about client management problems, ITIL Best Practices, and how..
8 Tips for Outsourcing Call Center Projects Discover successful techniques from the experts on outsourcing call centers...
Best Practice Insights: ITIL® Service Operation ITIL® has emerged as one of the best-known and widely practiced approaches for IT..
The Importance of a Print Management Strategy – And Why it Matters Executive Management: learn how to control expenses by outsourcing the..
Accelerating Business Transformation Through IT Innovation: Getting the Business Leader Take on the IT Change Mandate (Valued at $199) This..
Close the Window on Three Window Server Threat Scenarios Security breaches are all over the news, many of them a result of either insider..
Top 5 Reasons to Replace your Remote Support Tool Why your existing remote support tool may not be keeping pace with the changing needs of..
Actual Storage Utilization and Your IT Bottom Line Now more than ever, IT managers must spend carefully to keep from negatively impacting..
How to Optimize IT Performance with End User-Based Solutions Gain critical information on servicing your business optimally by learning how..
Epic Consequences - DIY vs. Selectively Outsourcing BC/DR Learn why you need expert help rather than relying solely on a DIY approach to..
Best Practices Guide for Outsourcing Your Human Resources Functions Outsourcing can be a viable management strategy for many companies...
The Business Case for Project Portfolio Management This white paper presents CIOs and IT executives with best practices and real-world..
Six Principles of Strategic Portfolio Management Learn the secret to driving outstanding product portfolio results...
Using Technology to Increase Small Business Productivity Learn how you can save time and money by using these four technology trends to..
Windows 8 Five Minutes at a Time--Free Sample Chapter The perfect Windows 8 guide for today's busy learners..
Total Support: Achieving Sustainable Business Growth with a Remote Support Solution Explore how IT and Support departments can now be viewed..
Connecting Business and IT Goals with Closed Loop Client Management Learn about client management problems, ITIL best practices, and how..
Equinix Increases IT and Employee Productivity with ServiceNow Cloud-Based IT Service Automation Solution A global data center provider,..
System i (AS/400) Optimization Best Practices Learn why automation is the only path to achieving a continuous state of optimum System i..
Social Project Management: The Whole is Stronger Than Its Parts This report identifies the reasons that project-based organizations seek out..
2014 State of DevOps Report The 2014 State of DevOps Report by Puppet Labs, IT Revolution Press and ThoughtWorks is an analysis of more than..
Maximizing Value from Fleet and Asset Tracking Systems A white paper exploring the challenges fleet operators face in maximizing value and..
VOIP Systems – The Vital Basics The phone service and system is a necessity for any successful organization. Having the right hardware and..
Combine ITIL and COBIT to Meet Business Challenges Learn how ITIL® and COBIT can be used together to understand the challenges of..
Managing IT Performance and Availability from an End-User Perspective Learn how BMC Software can help you monitor end-user transactions,..
Five Easy Steps to Improve IT's Reputation and Excel at Audits Learn how to improve reporting and streamline auditing for your organization...
Four Steps to Developing a Service Management Strategy for Midsized Business Learn solutions for automated systems and for more efficient..
Exploring Windows 8 For Dummies--Free Sample Chapter Get up to speed on Windows 8!..
Significantly Reduce Print Costs with No Impact to End Users This Industry Analyst test report shows significant reductions in toner usage..
Resilience & Optimization on IBM Power Systems: Surveys of IBM i and AIX Users Read this review of the data protection and recovery..
Three Important Reasons for Privileged Access Management (and One Surprising Benefit) Privileged access management can not only reduce your..
Rapid ROI with Remote DBA: The Operational and Cost Benefits of Remote Database Administration CIOs and CFOs alike must find a sustainable..
ServiceNow Express: Ovum Analyst Report Since 2007, ServiceNow has continued to experience impressive growth, in terms of both its traction..
24 Questions To Take The Migraine Out Of Email Migration Considering a cloud migration? Make sure you ask the right questions...
Maximizing Value from Fleet and Asset Tracking Systems A white paper exploring the challenges fleet operators face in maximizing value and..
2012 Payment Security Practices Survey Gain access to stats and best practices on protecting payment security data...
Achieving Configuration Compliance in a Regulatory Framework Find out how to achieve automated configuration compliance with an appliance..
Best Practice Insights: ITIL® Service Strategy ITIL® has emerged as one of the best-known and widely practiced approaches for IT..
Discovering Savings with Enterprise Software Support Services How TomorrowNow provided Tropical Shipping with cost and time savings while..
A Starter Guide to IT Managed Services How to Achieve Success in Managed Services...
IT Innovation Success Kit for IT DecisionMakers Learn how new technologies are cutting insane software maintenance costs, while also..
OCEG Survey: How Does Your GRC System Stack Up? This report provides meaningful information you can use to make the business case for..
8 Ways to Trim Your Budget For Local Exchange Carriers looking to expand, we've identified 8 easy ways to cut costs while growing...
High Tech Customer Service and Support: Using Analytics to Build a Roadmap to Success This white paper for Customer Service Professionals in..
Bent u Klaar Voor het IT-Gevecht? Zakelijke IT-uitdagingen versus Gebruikersgerichte ITaaS...
Camping World Increases Compliance and Reduces Cost with Google Message Discovery Learn how Camping World increases compliance and reduces..
Consolidation: The Foundation for IT Business Transformation How many helpdesks do you have in your business right now? How many IT service..
Separating Work and Personal at the Platform Level: How BlackBerry Balance Works BlackBerry® Balance™ separates work from..
Deliver a Better Service Management User Experience The role of enterprise service management technology has changed...
Legacy Tools: Not Built for Today's Helpdesk Why applications like RDP™, pcAnywhere™, VPNs and VNC™ may be costing you..
5 Steps to Protect Your Automation Applications from Downtime Learn how to significantly improve your automation applications availability..
The Official Samba-3 HOWTO and Reference Guide 2nd Edition Fully Updated to Reflect Major Improvements and Configuration Changes in..
27 Tips for Getting Started in IT Discover everything you need to get started in technology...
Uncover the Truth About Hybrid Clouds It's time to debunk the myths about hybrid cloud bandwidth and reliability...
Experience the Business Value: The Novell ZENworks Endpoint Management Suite Still struggling with client management standalone components?..
Top 10 Reasons to Go Green in IT You know sustainability is critical. Now learn how it can be good for your company, IT department—and..
Key to Reducing Risk from Unauthorized Applications Learn how application control ensures only trusted applications run on servers and..
Fixing Intermittent Performance Problems Intermittent performance problems are among the most frustrating issues IT administrators face. The..
How Outsourcing Your HR Can Benefit Your Bottom Line Should you outsource human resources? The definitive answer to this question lies with..
The Cost of Doing Nothing What's keeping you from Switching to Modern ALM & DevOps?..
Antikythera Mechanism to ECA: Making Your Job Easier with E-Discovery Technology Technology has always been a key element for human..
7 Myths That Cause Companies to Fall Behind A recent PricingBrew study shows that - while 47% of the companies surveyed used pricing..
5 Ways Your VMware and Hyper-V Backups May Fail You HA technology is fantastic and is great for protecting VMs in certain situations but it..
Improve Quality, Save Time and Money - Single Source Your Technical Documentation and Training Single sourcing technical documentation and..
 
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