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Information Technology > IT Management > ITIL

Browse through our extensive list of free ITIL white papers, downloads and podcasts to find the titles that best match your skills; Simply complete the application form and submit it. All are absolutely free to professionals who qualify.

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The Essentials of CTO's - March 2016 Exclusive Kit Download this kit to learn everything you need to know about technology...
6 Questions For a Prospective Cloud Service Provider Develop a strategy for how to select the right vendor for your business...
Using SIPOC to Define ITIL® Processes Learn about a technique for defining processes called SIPOC (Suppliers, Inputs, Process, Outputs, and..
Using SIPOC to Define ITIL® Processes Learn about a technique for defining processes called SIPOC (Suppliers, Inputs, Process, Outputs, and..
How to Get ITIL Done Discusses common hazards, ITIL as best practices, and what you need to know about implementing ITIL and making it a..
Why ITIL® Is Important This white paper describes ITIL at a high level and answers the question in a simple and straightforward manner...
ABCs of ITIL® Learn the ITIL® ABCs: accountability, boundaries, and consistency...
5 Ways Your VMware and Hyper-V Backups May Fail You HA technology is fantastic and is great for protecting VMs in certain situations but it..
Silver Peak's VXOA: A Foundation for Universal WAN Optimization It is a new era - with new leaders - in WAN Optimization. The drivers are..
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