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Browse through our extensive list of free ITIL white papers, downloads and podcasts to find the titles that best match your skills; Simply complete the application form and submit it. All are absolutely free to professionals who qualify.

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Recruit and Build the Right Team for Your Service Desk “To build the right team of people for your service desk, you need a..
6 Questions For a Prospective Cloud Service Provider Develop a strategy for how to select the right vendor for your business...
How to Get ITIL Done Discusses common hazards, ITIL as best practices, and what you need to know about implementing ITIL and making it a..
The Ideal Security Patch Process - an ITIL-based, Best Practices White Paper Would you know what the ideal patch process looks like?..
Connecting Business and IT Goals with Closed Loop Client Management Learn about client management problems, ITIL Best Practices, and how..
ITIL for the Midsized Business SMBs experience challenges inherently different than large enterprises. Core ITIL best practices can improve..
Connecting Business and IT Goals with Closed Loop Client Management Learn about client management problems, ITIL best practices, and how..
Silver Peak's VXOA: A Foundation for Universal WAN Optimization It is a new era - with new leaders - in WAN Optimization. The drivers are..
5 Ways Your VMware and Hyper-V Backups May Fail You HA technology is fantastic and is great for protecting VMs in certain situations but it..
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