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Information Technology > IT Management > Help Desk

Browse through our extensive list of free Help Desk white papers, downloads and podcasts to find the titles that best match your skills; Simply complete the application form and submit it. All are absolutely free to professionals who qualify.

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Office 365: An Introductory Guide Explore Microsoft Office 365 works, and then discover what steps your organization should choose to..
Stop Gathering Requirements and Start Building Them Discover how the fundamental elements of a requirement give rise to its intrinsic value...
Network Forensics for Attack Mitigation Learn about the importance of network forensics for system monitoring and attack mitigation...
Web Intelligence to the Rescue Learn how SAP BusinessObjects can help you overcome numerous reporting requirements to produce useful..
10 Things Security Experts Wish End Users Knew Learn about the 10 concerns that security experts want you to know...
Top 5 Reasons to Replace your Remote Support Tool Why your existing remote support tool may not be keeping pace with the changing needs of..
Selection Criteria for Remote Support Tools Find out 10 critical selection criteria to use when evaluating remote support platforms, and..
IT Automation for IT DecisionMakers IT professionals, learn how to use automation to optimize your organization's service desk...
Security and Control: The Smarter Approach to Malware and Compliance Learn how your organization can benefit from a more integrated,..
Make Support Social: Turn Customer Engagement into Customer Success This paper for Customer Service Professionals examines trends in social..
High-Tech and Telecom Customer Service and Support: Knowledge Management is NOT an Add-on! This white paper for high-tech customer service..
6 Questions For a Prospective Cloud Service Provider Develop a strategy for how to select the right vendor for your business...
Improving Customer Support and Help Desk Efficiencies Read this white paper to understand the problem with relying solely on self-service..
Total Support: Achieving Sustainable Business Growth with a Remote Support Solution Explore how IT and Support departments can now be viewed..
Cisco Collaboration Certifications Overview Learn about the changes to Cisco certifications with respect to voice and video, outlining..
Switching Operations Learn how a switch moves data through the network, and what makes a switch efficient...
Solving the Password Management Paradox: Defining the Problem and Reviewing the Four Best-Known Solutions Discover how to solve the need for..
Discovering Savings with Enterprise Software Support Services How TomorrowNow provided Tropical Shipping with cost and time savings while..
IT Innovation Success Kit for IT DecisionMakers Learn how new technologies are cutting insane software maintenance costs, while also..
High Tech Customer Service and Support: Using Analytics to Build a Roadmap to Success This white paper for Customer Service Professionals in..
High-Tech and Telecom Customer Service and Support: Knowledge Management is NOT an Add-on! This paper for high-tech customer service..
Silver Peak's VXOA: A Foundation for Universal WAN Optimization It is a new era - with new leaders - in WAN Optimization. The drivers are..
5 Ways Your VMware and Hyper-V Backups May Fail You HA technology is fantastic and is great for protecting VMs in certain situations but it..
Legacy Tools: Not Built for Today's Helpdesk Why applications like RDP™, pcAnywhere™, VPNs and VNC™ may be costing you..
Satech Rodlan Upgrades its IT Services with NTRadmin to Support an Increasingly Mobile Client Base With new offices and customers to support..
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