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Information Technology > Enterprise Applications > Call Center - Contact

Browse through our extensive list of free Call Center - Contact white papers, downloads and podcasts to find the titles that best match your skills; Simply complete the application form and submit it. All are absolutely free to professionals who qualify.

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10 KPIs That Affect Customer Satisfaction with Call Center Service Find out how to improve customer satisfaction by monitoring these 10 KPIs...
How to Prevent and Manage Stress in the Call Center Learn how to identify, prevent and manage stress in your call center...
Lifetime Customer Value: Measuring Customer Service Performance Don’t we all wish that customers came with a lifetime guarantee?..
Everything You Need to Know about Call Center Service Level Learn how to ensure that your team is optimizing service level in your call..
Understanding Agent Attrition: Costs, Causes and Preventive Tactics Learn how to prevent agent attrition in your call center...
A Guide to Adaptive Selling for Call Centers Find out how to engage in relevant sales conversations with your customers using adaptive..
6 New Call Center Trends You Should Take Advantage of--Now! Stay on top of these trends to maintain a productive call center...
Recruiting for Your Contact Center: Why Gamers Make Great Agents Gamers possess many qualities that make them great contact center agents..
4 Ways to Preserve Customer Loyalty When Call Volume Spikes If you want to preserve customer loyalty, keep your CSAT scores healthy and your..
The 10 Worst Practices for Technical Support and How to Overcome Them Explore 10 of the "worst practices" that are common to customer..
Learn How a Call Center Can Deliver Big Benefits to Small Businesses Your business' call center software is a critical purchasing decision...
Can IVR Destroy The Customer Experience? IVR is a weak spot in many organizations creating confusion and frustrated, unsatisfied customers...
6 Questions For a Prospective Cloud Service Provider Develop a strategy for how to select the right vendor for your business...
Deck the Halls: Two Key Tactics to Preparing Your Contact Center for the Holiday Spikes Ready or not, the holidays are here! Is your contact..
Which Customer Service Predictions Came True From 3 Years Ago? This article looks at 3 customer service predictions from 3 years ago and..
The Phone Channel is Dead, Long Live the Phone Channel There is plenty of evidence that the phone simply isn’t the same..
Virtual Assistant Technology and the Contact Center Discover how to maximize cost savings and increase agent performance by reducing cost..
Maximize Your IT Investment: The Avaya/EDS Virtualized Contact Center Model Learn how virtualized companies have achieved measurable gains..
Finding the Best Call Center for Your Company Designed to meet your business needs around the clock, a call center can immediately provide..
The Economics of Nearshore Vs Offshore Contact Centers Nothing worthwhile comes cheap. If you’ve ever purchased no-name appliances or..
A Quick Guide to Comparing In-House Vs. Outsourced Contact Center Costs This article details the differences in cost between an in-house..
10 Reasons to Consider a Cloud-Based Contact Center Solution Drive new sales. Improve customer service. Cut costs per call. These are just a..
A Guide to Maximizing Your Contact Center Agent's Efficiency The guide includes hiring checklists, free video content, and more to help you..
8 Tips for Outsourcing Call Center Projects Discover successful techniques from the experts on outsourcing call centers...
Reduce Your Operational Costs: The Avaya/EDS Contact Center Model Differentiate Your Business: Learn how EDS uses Avaya contact center..
Self Service Drives Dollars for the Contact Center Learn about a cost-effective customer service solution for mid-market companies concerned..
Solve IP Telephony Business Challenges: For SMBs Learn about a flexible, cost-effective integrated telephony and data services solution..
5 Ways Your VMware and Hyper-V Backups May Fail You HA technology is fantastic and is great for protecting VMs in certain situations but it..
Contact Center On Demand: Right Price – Right Results With contact centers under increasing pressure to make their resources more..
Learn the Many Benefits of Outsourcing a Telemarketing Call Center FREE Buyer's Guide PLUS no obligation quotes from reputable Call Center..
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